Easy Exchange & Replacement Policy

1. Damaged, Defective or Misprinted Products

Contact MISAGA within 7 days of delivery if your product is damaged in transit, misprinted, defective, incorrectly produced or significantly different from what you ordered.

Mandatory proof

• A clear unboxing video showing the package from the beginning of opening
• Clear photos or videos of the damaged or defective product
• Photos of the original courier packaging
• Your Order ID and other details requested by our support team

The unboxing video must clearly show the condition of the package and product while opening. Without it, MISAGA may be unable to verify the claim, and the replacement or refund may not be accepted.

2. Damaged Package at Delivery

If the package is damaged, torn, opened or tampered with, record its condition in your unboxing video, take clear photographs and, if possible, mention the damage in the courier delivery remarks.

3. Replacement Process

MISAGA will review the submitted evidence with its production and logistics partner. If approved, MISAGA may provide a replacement for eligible manufacturing, printing or transit-related issues. Replacement processing generally takes 2–3 business days after approval; delivery depends on location, PIN code and courier availability.

4. Wrong Size Ordered by Customer

Please check the size chart carefully. Customer-selected wrong sizes, wrong variants or a change of mind after delivery are not eligible for a free exchange or refund. A new order may be placed at the customer's expense.

5. Size Measurement Tolerance

Apparel may have a standard measurement tolerance of approximately ±0.5 inches. Minor differences within this range are normal. For a significant difference, submit clear product and measurement photos with your Order ID and product details.

6. Used, Washed or Damaged Products

Products are not eligible if worn, used, washed, improperly ironed, altered, customer-damaged, stained, torn, exposed to perfume or chemicals, or returned without original tags or labels where applicable. Keep the product in its original condition during review.

7. Damage Caused During Unboxing

Open packages carefully. Damage from scissors, knives, cutters or other sharp objects may not be accepted unless the complete unboxing process and damage can be verified through clear video and photographs.

8. Lost in Transit

If a shipment is officially confirmed as lost by the logistics partner, MISAGA will coordinate an appropriate resolution. Depending on the case, the order may be reproduced and re-shipped or the applicable amount refunded.

9. Delayed Orders

Delivery depends on PIN code, courier service and transport conditions. For unusually long delays, MISAGA will coordinate with the shipping or production partner and provide a resolution based on shipment status and applicable terms.

10. Colour Difference

Colours may vary slightly because of screen settings, lighting, photography, digital printing and fabric characteristics. Slight variation is not considered a manufacturing defect.

11. Important Exchange Conditions

• 7 days: Report eligible damage, defects or misprints within 7 days of delivery.
• Unboxing video: A complete unboxing video is required for damage or defect claims.
• Original packaging: Keep the courier packaging until your claim is resolved.
• Unused product: Do not wear, wash or alter a product you believe is defective.
• Wrong size: Customer-selected wrong sizes are not eligible for a free exchange or refund.
• Tags and labels: Keep all original tags and labels attached and intact where applicable.

12. Final Verification

All claims are subject to verification. MISAGA may reject a claim when evidence does not establish that the issue occurred before or during delivery, or the product does not meet this policy's eligibility requirements. Nothing in this policy limits rights or remedies available under applicable consumer law.

Please include your Order ID when contacting us.